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| What is the Customer Trusted seal? |
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Customer Trusted was created to enhance the relationship between businesses and consumers. Customer Trusted is a 3rd party verification seal that helps |
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shoppers quickly find what they need and get back to the business of choosing and buying products and services. The seal appears at the bottom of websites on company’s home page and any other landing pages. When a shopper clicks the button, the company’s key information will display in-page.
The Customer Trusted seal helps businesses worldwide by providing them with an easy and affordable way to build successful, lasting customer relationships, manage their online reputation, grow their business and increase consumer confidence. When customers see the Customer Trusted logo it helps them make more informed purchase decisions by streamlining the businesses information including but not limited to its addresses, phone numbers, refund and return policy, history, ownership, complaints, customer service and more. This gives the consumer a quick and comfortable shopping experience verified by a 3rd party.
What this does is two things. Gives customers piece of mind that they are dealing with a Customer Trusted verified company and secondly speeds up their online process so they are not searching for this information. It’s done in one click.
Customer Trusted consults with dozens of top business leaders from around the country in numerous categories to implement the Customer Trusted standard of service.
Established in 2011 and headquartered in Huntington Station, NY, Customer Trusted is a privately held company. |
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| How is Customer Trusted different from other Web sites with ratings? |
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Customer Trusted does not rate companies because we feel that a ratings system can be manipulated by angry customers, ex-employees and most importantly competitors. In the end, this is unjust to legitimate businesses. Most seals you see at the bottom of websites are referring to an online store-shopping cart, encryption and credit card processing procedures. Customer Trusted is the only online seal that is meant strictly for speeding up the viewing process and the verification of the complete business and the customer’s total satisfaction of products and or services. When consumers see the Customer Trusted seal, they know it’s a business they can trust.
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| I had a negative experience with a product or service provider that has a Customer Trusted seal. How can this be? |
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Even top performers occasionally receive complaints. Customer Trusted does not guarantee the merchants business practices or performance. What we do however is streamline the companies information that they supply to the public, research it, conduct follow up and sometimes purchase products and services ourselves to see if their seal information should be adjusted. The expectation is that you are more likely to have a satisfactory experience with a company that displays the Customer Trusted seal than those who do not.
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| How can Customer Trusted information be unbiased when companies pay for the seal? |
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If a business is legally displaying the Customer Trusted seal, we have done a background check on the business. We have done customer usability tests, engaged companies customer service and verified its business practices. This is all done undercover, so our findings are unbiased.
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